Sometimes, you may encounter a platform error while searching for candidates or creating a candidate pool if SolveCube services are temporarily unavailable.
This may happen during scheduled deployment or maintenance activities.
If you encounter an error while using the platform:
Wait for some time before retrying.
Try performing the same search or candidate pool creation again.
Check whether the results are now loading successfully.
If the issue continues, raise a support ticket with SolveCube Support.
To help the team investigate, please provide:
A screenshot of the error message.
The feature you were trying to use (for example, candidate search or pool creation).
The approximate date and time when the issue occurred.
The SolveCube Support team will review the issue and assist you.
Note: If the issue is related to a scheduled deployment, the service may become available again after the deployment is completed. Please retry the action and contact Support if the error persists.