If you’ve entered or used an incorrect email address while signing up for SolveCube, please follow the steps below based on your situation.
If you have not created an account using your correct email address:
You can simply register for a new SolveCube account using your correct email address and continue using that account.
If you have purchased a SolveCube subscription using the wrong email address:
Please raise a support ticket and mention that your subscription was purchased using an incorrect email address and that you would like to transfer the subscription to your correct SolveCube account/email address.
Please include the following details in your ticket:
1. Email address used to purchase the subscription
2. Correct email address you want the subscription transferred to
3. Any relevant subscription or payment details, if available
Our team will review the details and assist you with the subscription transfer.
If you’re still unsure which option applies to you, please raise a support ticket with the details of your issue, and our team will be happy to assist you.